The Berger Way

Be kind and compassionate. Take care of one another. Go to bat for your teammates and our residents. Caring for each other is an important part of the Berger way of operating.

Do the right thing even when no one is looking. Integrity matters. While it may not always work to our advantage in the short-term, always doing the right thing builds and protects our long-term reputation.

Effort is important but it’s results that count most. That means you need to set the bar high, follow-up, track your progress, and hold yourself accountable.

Know your customers, what they need and how you can best serve them. Make taking care of others your mission. This includes residents, supplier partners, and our internal team. When we put customers first, the business takes care of itself.

At Berger, we win and lose as a team. Understand your role and see the big picture. Speak up if you need help. Check your ego and pitch in wherever you can, even if it’s not your normal job. Help each other succeed.

Your attitude is a choice. Be a bright light. Positivity fosters greater creativity, collaboration, engagement, and results.

How you respond to a problem can be more important than the problem itself. Turn every problem into a chance to shine. Seize the opportunity to learn and grow.

Recognize people doing things right, rather than pointing out when they do things wrong. Celebrate success. Meaningful appreciation goes a long way. Be grateful.

Start with possibilities instead of excuses. Embrace hard challenges and commit to doing whatever it takes to get the job done. If you see it, own it, and make sure it gets done.

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.

Reply to people as soon as you can, even if it’s just to tell them you’re working on it or where it stands. Resolve issues as quickly as possible without sacrificing quality.

Be proactive, not reactive. Show initiative and take ownership of situations to avoid surprises. Preventing issues is often more effective than needing to fix them later.

Learn something new? Let others know so they can benefit too. Transparency helps us work together better and build more trust.

Make good decisions by relying primarily on facts and data, rather than solely on opinions or emotion, but don’t get stuck analyzing things forever. Make a decision and get started. You can always adjust course if you learn something new.

do what you say you’re going to do, when you say you’re going to do it. And if something gets in the way, communicate. Be dependable. Honoring commitments builds trust, and trust is the cornerstone of successful relationships.

Be dedicated to continuous improvement. If something doesn’t seem to make sense, ask questions to better understand the reason for policies or decisions. be creative and suggest new and better ways when you see opportunities for improvement. Never stop driving for innovation.

Take ownership of your career development. Have a hunger for learning to be the best you can be. Never stop growing.

How you do the job makes a personal statement. Do it so well you’d be proud to frame it. Sign your name in bold ink. Excellence matters. Make it awesome.

Be flexible and adaptable. Forget “Thats the way it’s always been done” The rules evolve all the time. When a situation changes, look for the opportunities. Change and growth are good.

It’s more than not talking. Be present. Try to understand where someone’s coming from. Look for the value in what they’re saying.

Say what you mean. Have the courage to say the thing that needs saying. But do it in a helpful and respectful way. address issues directly with the people who are involved.

We all have something to learn from one another, regardless of where we come from. Welcome our differences. They’re a strength. Everyone’s voice matters.

Most people are good at heart. Be kind and extend people grace. Give them the benefit of the doubt.

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on mistakes. Fix issues, and then figure out what happened and why. Learn from mistakes and improve the process.

Safety trumps everything. Never make compromises that affect yoursafety, or the safety of your temammates and customers. We care enough about eachother to make sure everyone can go hoe to their families safely every day. 

Healthy debate helps us make better decisions. Once the decision is made, get behind it 100%. Avoid silent dissent, second guessing, or complaining later.

How you deliver a message matters. Pay attention to every interaction and be sure you’re setting a tone that’s friendly, warm and helpful.

We have a responsibility to our residents and each other, so be smart about our resources. Look for places where you can reduce or eliminate wasted time, money, materials, or even effort. Every little bit helps.

As an organization and as individuals, we have a responsibility to support our community and to help others. Give back by contributing your time, effort and where appropriate, your money, to make your community better. Together, we can and do make a difference.

Strive for excellence, but remember to keep it all in perspective. Don’t take yourself too seriously. You won’t preform at your best unless you enjoy being here. Look for the humor in situations and laugh every day.